Jetpack 4.8 outage

I just got my bobbydurrettdba.com blog back online. It seems that an automatic update of Jetpack to version 4.8 took it down last night. I thought I would post a quick comment on how I resolved it because it is slightly different from what the Jetpack support site says.

When I tried to get into my blog today I just got a white screen saying there was a problem. I could not get into the wp-admin screen to do anything. Then I found out that Jetpack 4.8 had been pushed out and had brought down a lot of WordPress sites. Then I found out that Jetpack 4.8.1 had just come out today to fix it.

Here is the url for the 4.8.1 fix to this issue: fix

The fix points to the manual plugin install url which talks about deleting your /wp-content/plugins/jetpack folder and then manually installing by downloading the 4.8.1 jetpack zip, unzipping it, and ftping it up to /wp-content/plugins.

But all I had to do, after backing up /wp-content/plugins/jetpack was to rename it to /wp-content/plugins/jetpack.old. Then I was able to get into my site and to update the plugin to 4.8.1 through the normal web-based process.

Strangely enough the Jetpack plugin update removed my /wp-content/plugins/jetpack.old directory and replaced it with /wp-content/plugins/jetpack.

Here is what the directory looked like after I ran the update from my blogs admin page:

I never did ftp the 4.8.1 jetpack directory over though I had it unzipped and ready to go on my laptop.

Anyway, I didn’t delete my jetpack directory.  I just renamed it to jetpack.old. Then I ran the normal plugin update process.

Bobby

p.s. My site stats for today are not looking so good with the blog down all day:

About Bobby

I live in Chandler, Arizona with my wife and three daughters. I work for US Foods, the second largest food distribution company in the United States. I have worked in the Information Technology field since 1989. I have a passion for Oracle database performance tuning because I enjoy challenging technical problems that require an understanding of computer science. I enjoy communicating with people about my work.

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4 Responses to Jetpack 4.8 outage

  1. Thanks, Bobby! Haven’t run into this yet, but I appreciate the tip.

    • Bobby says:

      It is only an issue with ISPs that are on older versions on PHP. If you use Jetpack and WordPress your provider may be on a new enough version of PHP that you did not have the issue.

  2. Tom Cho says:

    Thanks for this. I was just trying to work out which plugin update broke my site!

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