Jetpack 4.8 outage

I just got my bobbydurrettdba.com blog back online. It seems that an automatic update of Jetpack to version 4.8 took it down last night. I thought I would post a quick comment on how I resolved it because it is slightly different from what the Jetpack support site says.

When I tried to get into my blog today I just got a white screen saying there was a problem. I could not get into the wp-admin screen to do anything. Then I found out that Jetpack 4.8 had been pushed out and had brought down a lot of WordPress sites. Then I found out that Jetpack 4.8.1 had just come out today to fix it.

Here is the url for the 4.8.1 fix to this issue: fix

The fix points to the manual plugin install url which talks about deleting your /wp-content/plugins/jetpack folder and then manually installing by downloading the 4.8.1 jetpack zip, unzipping it, and ftping it up to /wp-content/plugins.

But all I had to do, after backing up /wp-content/plugins/jetpack was to rename it to /wp-content/plugins/jetpack.old. Then I was able to get into my site and to update the plugin to 4.8.1 through the normal web-based process.

Strangely enough the Jetpack plugin update removed my /wp-content/plugins/jetpack.old directory and replaced it with /wp-content/plugins/jetpack.

Here is what the directory looked like after I ran the update from my blogs admin page:

I never did ftp the 4.8.1 jetpack directory over though I had it unzipped and ready to go on my laptop.

Anyway, I didn’t delete my jetpack directory.  I just renamed it to jetpack.old. Then I ran the normal plugin update process.

Bobby

p.s. My site stats for today are not looking so good with the blog down all day:

About Bobby

I live in Chandler, Arizona with my wife and three daughters. I work for US Foods, the second largest food distribution company in the United States. I've been working as an Oracle database administrator and PeopleSoft administrator since 1994. I'm very interested in Oracle performance tuning.
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4 Responses to Jetpack 4.8 outage

  1. Thanks, Bobby! Haven’t run into this yet, but I appreciate the tip.

    • Bobby says:

      It is only an issue with ISPs that are on older versions on PHP. If you use Jetpack and WordPress your provider may be on a new enough version of PHP that you did not have the issue.

  2. Tom Cho says:

    Thanks for this. I was just trying to work out which plugin update broke my site!

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